FAQ

1. How does the payment process work?
Simply click on the Paypal button. A representative will contact you at your PayPal email address. You can also contact us at (855) 999-7986 during business hours.

THEME QUESTIONS

1. Do the themes work with the latest version of WordPress?
Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Our themes are developed and fine-tuned for WordPress 3.1 or higher, any version prior to that may have problems with some theme functionality.
2. Which browsers, browser versions and operating systems do you test the themes on?
We test all our themes on Internet Explorer 7 and 8, the latest versions of Firefox, Safari. and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly.
3. How often are the themes updated?
We update our themes any time we discover a bug or there is a new feature that we feel should be added. We will inform you as soon as we make some update in our themes.
4. Can I edit content for my theme?
Yes, you can also easily edit the content like in any other WordPress website. If you are unfamiliar with working with WordPress, we can train you through an optional training module. Just let us know.
5. How do I request an update?
Please send an email to info [at] bizadvise.com and include any relevant images or text. Please be as specific as possible in your request . Content must be within guidelines as described in our Technology Agreement.
6. What is/isn’t included in an Update Request?

Each single Update Request includes up to 3 items Included: changes/text additions/removal of text, adding/removal of images.Not Included: new layouts, new designs, programming/new functionality. Existing clients receive a discounted price for adding these services…please inquire.

7. Are any revisions included when updates are performed?
Revisions are handled separately and may include charges. Updates are performed monthly. Revisions required due to error on our part will be fixed at no cost to you.
8. Can I roll unused Update Requests or Items in a Request forward?
Unfortunately not. We schedule our time carefully based on how many clients and update plans are in service each month and cannot roll unused time forward.
9. What is the turnaround time for the updates to be completed?
Updates are performed every business TUESDAY of the week. The deadline to send in an update is one day before (e.g: Monday). Please make sure you are
available for clarifying questions after submitting an update.
10. Can you create a custom Update Service Plan for me?
Yes. Just let us know by email what your goals are for the upcoming 12 month period and we will work with to make sure your requirements are met.
11. What if I want You to do it all… write my blog posts, manage my social media, and keep my website fresh and exciting however you deem is best. Can you do this?
Yes. We will soon be coming out with more packages that will include copywriting, social media, blog posts, and more. Until then, please request a custom quote.
12. What’s included in the Performance Report?
Using Google Analytics, we will gather and present key metrics about the visitors that are reaching your website. For example, how many visitors per week/month, how long they stay on a page (bounce rate), which page(s) are most popular, as well as geographic demography and more. The Performance Report offers insight into how your website could be improved to gain better exposure, search engine ranking, and click-through/conversion rates.
What are the 7 ”must-have” components for any Business Website?

Keywords
Maps
Calls–to-Action
Phone Number
Content
Videos
Lead Capture Form
Marketing Message

Let us know how we can help you with your existing or new Website. You can email us directly at info@bizadvise.com and you can also call us at (916) 932-8550 during business hours. Thanks!

THE 7 ”MUST-HAVE” COMPONENTS

1. Know your Target Website Visitor
 When you create a Website, you need to know your Target Website Visitor. You need to know what that person is looking for before you do anything else. You need to ask, what kind of information are they looking for when they land on your Website? And you also want to make sure that the kind of information they are looking for is there, so that the person takes action and either calls or emails your business. (Important point: Most Website Designers are not trained in how to Market Your Business. They can produce a ”nice-looking” Website, but will that bring you more business? We can help you with this. Give us a call at (916) 932-8550 for more details or if you have any questions.)
2. Serve 80% of your Target Website Visitors on your Home Page
 f you want to cover all of the information that people are looking for… then your Website becomes messy. For example, a plumber’s site could have plumber’s tools, plumbing products, plumbing advice, etc… You don’t want this. Instead, you need to feature the main products or services that make you money. Otherwise, if your visitor can’t quickly find what they’re looking for they will leave your site immediately. You need to ask ”who are the most important visitors?” and cater to them. (Hint: You can list all of your products and services on a different part of your Website, but keep your main Home Page clean and simple.)

3. Split Home Page Traffic into 3 choices
 Okay. So, you’ve looked at the 100% potential visitors to your Website. From those 100% you select 80% of the visitors which are the most important (in terms of making money for your business), and then you split that 80% into 4 main categories or groups!

For example, a plumber’s site might have the traffic split into these 3 groups:
Repairs
Residential
Commercial

4. Keep your Home Page simple. Less is more!
 Having a lot of words on your Home Page is NOT good. It’s definitely better to keep it simple… Less is more! You should give your visitors only a few options. The most important visitors (those 80% mentioned earlier) to your Website… they need to like and find what they are looking for in seconds and take action on it…
5. Nice, pleasant-looking Website
 You need to have a nice, pleasant-looking Website. If you don’t have a clean, quality Website your visitors think that you are unprofessional. Remember that Google shows 10 or 15 search results on the First Page. If the visitors to your site don’t like what they see within the first few seconds… they will click away and find someone else.
6. Include Calls-to-Action on all your Website pages
 You won’t know when your visitors will be ready to buy or call, so you need to make it as easy as possible for them. You should have a Call-to-Action added to the Header and Footer of your Website. When they think “Okay, I need to find out more information… or I need to call them”, you must have your Phone Number and your Email Form available wherever possible. You can’t have too many Calls-to-Action. When they are ready to make a decision, they need to be able to find your Phone Number or your Email Form immediately.

7. Mobile friendly
 Your Website must be Mobile Friendly or Responsive. In addition to being able to view your Website from traditional Desktops and Laptops, more and more people are expecting to be able to view your site from Mobile Phones and Tablets. And a growing percentage of those people are now “Mobile-Only,” meaning they will never be using Desktops or Laptops when they come to visit your Website.

From the beginning, our Websites have been designed to be Mobile Friendly or Responsive. This means that your Website will look great, no matter which device your visitors are using when they arrive.

When your visitors view your Website from their Mobile Phones, they can try out one of our amazing new features: They can use their finger to tap on many of the Phone Numbers located throughout your site, and their Mobile Phone will call you directly from your Website. Go ahead… Grab your Mobile Phone, type in our Website URL and try it for yourself.